Multifactor authentication adds a layer of protection to the sign-in process and is required to access Ameresco resources. Follow the steps below to setup MFA. You will need your computer and phone available to setup MFA.
Normally all IT support tickets are opened from our Intranet using forms. If you have issues with MFA setup today please email mfa@ameresco.com - include a description of the problem and your phone number. We will reach out ASAP.
Instructions
STEP 1) From your computer go to link below to setup MFA. This will open in a new tab so you can return here to follow the steps as needed.
...
STEP 5) On this screen click on Next to begin the MFA setup
...
STEP 6) ON YOUR iPhone or Android device: please go to the Google Play store or the Apple App Store and download the ‘Microsoft Authenticator App’ Be sure to get the Microsoft one. There are others with Authenticator in the name. Videos below cover step by step for the install and setup - please watch the one specific to your device. Note that you will need to click on ‘next’ as shown in Step 7 below to get the QR code on your computer screen to scan when ready.
Step by Step Video for iPhone:
...
STEP 8) Allow the app to use the camera if prompted and then scan the QR code that is displayed on your computer, not the one in the screenshot below. A series of numbers will now show on your screen along with your Ameresco account.
...
STEP 9) Once you click next a prompt will appear on your phone. You will need to approve this.
...
STEP 10) Once approved you will receive the screen below on your computer. You will now need to register your phone number as a secondary method.
...
| Warning |
|---|
Please decline any Authenticator prompts/calls/texts you receive on your phone that you aren't expecting and notify the help desk. |
MFA setup complete - next task: Ameresco Password Change